Laura Blake, who started as a neurophysiology receptionist apprentice at Sandwell and West Birmingham NHS Trust in 2022, won the award for Health, Education & Care Apprentice of the Year at the Ladder for the Black Country Apprenticeship Awards 2024, which took place at The Hawthorns football stadium in West Bromwich.
She was nominated by her apprenticeship trainer and assessor for coming up with a greener and more efficient way to process patient appointments, which has helped to reduce waiting lists, saving the neurophysiology department money and improving the experience of patients.
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